Customer Service Suite

One unified omnichannel solution powered by AI

Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

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RAPID ROI

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Experience the power of our Customer Service Suite—a single solution designed for conversational support and ticketing, fueled by built-in generative AI. With 1,200 integrations, you'll be up and running in weeks.

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TRUSTED BY 65,000+ BUSINESSES

01.

AI-powered Self Service

With Freshbots deflecting up to 70% of conversations, your team can focus on high-value tasks. Minimize wait times and increase resolutions with Freshbots, powered by Freddy Self Service.

02.

Unified Agent Workspace

Empower agents to personalize service on the fly with Freddy Copilot, an always-on assistant that suggests responses and recommends actions.

03.

Advanced Ticketing

Reach out to colleagues to swiftly resolve customer issues with advanced ticketing features.

04.

Proactive Insights

Freddy Insights proactively analyzes performance data and recommends remediation actions to optimize productivity and resolve potential issues.

05.

Streamlined Admin

Equip admins with AI-powered workflow automations to streamline operations and boost efficiency across the board.

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Say goodbye to hassle, bloat and expenses of typical softwares

Happy customers and energized employees are at the heart of what we do. With Freshworks, you can enhance customer relationships and boost employee satisfaction without any hassle.

Experience the power of Freshworks for yourself. Start your journey towards seamless business operations today.

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